Everything about vouchers, fees, and getting paid.
No. Generating voucher codes is free. You only pay when you activate a voucher for use, at 5% of that voucher's price.
Activation is the point where a voucher becomes usable by a customer to connect to the internet. This lets you generate vouchers freely and only pay the fee on the ones you're confident you'll sell.
No. The activation fee is non-refundable once a voucher is activated, regardless of whether it is later sold or used. We recommend activating vouchers close to when you expect to sell them.
When a customer pays through the Platform's payment page via mobile money, your share (after the Platform's commission) is credited to your wallet automatically. You can also sell vouchers for cash yourself and use your wallet balance to activate them.
You'll need at least one sale through the Platform's payment page first. That payment credits your wallet, which you can then use to activate vouchers for cash resale going forward.
Request a withdrawal any time from your dashboard. Funds go to your own mobile money account. A 5% reserve is retained on each withdrawal — see the next question.
5% of each withdrawal is kept in reserve rather than paid out immediately. This exists to make sure funds are always available to cover your future voucher activation fees. It is not a hidden fee — it stays associated with your account and is released in full if you close your account in good standing.
Yes. If you close your Tenant account, your full remaining balance, including any accumulated reserve, is released to you.
Activation will be blocked, and you'll see a clear message showing the shortfall. Vouchers already activated are unaffected — only new activations are paused until your balance is sufficient.
Uganda: MTN Mobile Money, Airtel Money. Kenya: M-Pesa, Airtel Money. More providers are added as Zynetiq expands to new countries.